Ordering, order confirmation, delivery note and invoicing, etc.
Orders can only be made via the website www.zigmundo.dk. See how to place your order here: You find the desired product(s) and add them to the basket. There is no minimum amount. Once you have completed an order, you will receive an order confirmation of your order via e-mail. Together with your delivery, you will receive e.g. a delivery note. 
When you as a private customer shop on zigmundo.dk, you must use a payment card or another verified payment platform. You can use the following payment methods: Visa, Maestro, Mastercard, Amex, Paypal, Shoppay, Googlepay, Applepay, Mobilepay. 
To protect your card information and data, the payment is handled by an approved and certified payment module provider, which ensures that all information is processed, encrypted and sent via a secure connection SLL, so that neither we nor others can access your card information. 
All prices on zigmundo.dk are incl. VAT and other taxes. To this must be added a possible delivery fee, see below in the section "Delivery". You can keep track of the total amount of your purchases excl. any delivery fee, in the shopping cart at the top of the page. Prices change continuously in relation to the general price development and offer campaigns. Your price will always be the price that applied at the time of ordering. 
Delivery time is 2-5 business days under normal circumstances. Longer delivery times can be expected during holidays such as Christmas and Easter, as well as during the high season from October to December. Finally, contact us if you have a deadline to meet so we can arrange this. 
Shipping prices
All deliveries are hand-packed in our warehouse and in the process are checked for defects before they are delivered to you. If you still receive an item that does not live up to your expectations, we would very much like to hear from you so that we can correct the error. All complaints must be made as soon as possible and within a reasonable time. 
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. The complaint does not apply to errors or damage committed by incorrect operation of the product / service.
foodmood Nordic ApS will cover return costs to a reasonable extent.
Upon return
Inquiries and complaints are sent to:
foodmood Nordic ApS
Møllegade 32
8000 Aarhus C
CVR: DK42554537
Packages sent per cash on delivery.
Defective situation must be reported to Nordic Gourmet Factory within 10 days of receipt.
If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.
Right of withdrawal
Since Zigmundo Gourmet Popcorn is food, there is basically no right of withdrawal. 
Complaints - overview and links
If you have a complaint about a product, please write to us at info@foodmoodnordic.dk, if we do not succeed in finding a solution, you have the opportunity to send the complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our e-mail address: info@foodmoodnordic.dk
Personal data - Registration of data
When you place an order on zigmundo.dk, you must provide name, address, telephone number, e-mail address and payment information. We need this information to be able to deliver your goods and keep you informed of your order. The information is stored securely and treated confidentially in accordance with the Personal Data Act.
We process this personal information in connection with the processing of your purchase, as it is necessary for us to fulfill our part of the transaction, as well as a limited period afterwards, to ensure that everything goes as it should. As soon as this information / data is no longer needed, it will be deleted from our system.
If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our shipping company for the purpose of delivering your purchases.
The GDPR Act distinguishes between "General Information" and "Personal Information". foodmood Nordic ApS does not store "Personally sensitive information", as this is not necessary to be able to execute a transaction. All data will only be used after the user's own approval and will not be passed on to others. foodmood Nordic ApS uses this data to place orders and systematize the trade we have with our consumers. Data we store in this connection: Name, Email, Telephone number, Address, CVR number, EAN number. This data is stored until there is no longer a basis for trading or receiving marketing material. Depending on product purchases and complaints, this time horizon may vary. This data is stored for the purpose of the user wanting to trade with us again, or have purchased products that are included in the warranty or complaint.
If you are interested in security and privacy in connection with your travel on the Internet, it is relevant that you are aware of general cyber security. Read more about the importance of cybersecurity here: https://www.logpoint.com/en/blog/cybersikkerhed/
Use of Cookies
In addition to the personal information that you provide in connection with purchases, subscriptions to newsletters and other services, we use cookies.
What is a cookie?
A cookie is a data file that we store on your hard drive. A cookie is not a program and does not contain viruses. Cookies do not identify you as a user, but your use of the site, ie. cookies recognize your navigation on the site, remember if you are logged in, what you have put in the shopping cart, etc.
Cookies are necessary to make a website work, and they help us to optimize and adapt the website to your needs and interests.
The website uses the following cookies:
Required cookies
The required cookies are necessary for the website to provide the services you request. These cookies are set by the website and are used e.g. to recognize you as you move around the page. This type of cookie is automatically deleted when you close your browser.
Preference cookies
Preference cookies are used to remember your preferences on the website, such as language or choices that make navigation easier. These cookies are set by the website and their purpose is to improve the user experience on the website. Preference cookies are stored on your computer and expire at a given date / time interval.
Google Analytics cookies
Google Analytics cookies are used to collect visitor statistics. These cookies collect information about your use of the website, including your IP address. You can opt out of cookies from Google Analytics using the following tool: https://tools.google.com/dlpage/gaoptout
Marketing cookies
Marketing cookies are used to follow your search and reading habits, with the aim of showing you targeted marketing content in e.g. ad banner. These cookies collect data that may contain personally identifiable information. Any information stored using these cookies may be shared with 3rd parties.
How to delete your cookies
If you do not want us to set cookies on your computer, you can turn off the use of cookies in your browser. See here how: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
You are always welcome to write to us to ask questions about our cookie and Privacy Policy. Read more about cookies here: https://erhvervsstyrelsen.dk/cookieregler